1.Conclusion of the contract

1.1. According to the following terms and conditions the contract becomes effective as soon as the room/rooms or other supplies and services have been ordered and confirmed. Time permitting, the hotel will acknowledge the guest’s reservation and ask for reconfirmation. If reservations are made with the Orchidea-Hotel reservation office, the customer receives a reservation number by phone, (or on request, and time permitting, – by mail). If the check in is not made on the time given, the agreement is no longer valid.

1.2. If the customer is a full merchant, he is liable for all contracted obligations together with those of the guests/participants he has registered.

1.3. If the content of the confirmed reservation differs from the registration, the customer have to confirm the new data before check in.

2.Arrival and departure

2.1. The check-in time on the day of arrival is prefered to be not before 4.00 pm, but you can check in at any time if you have previously notified and check-out time on the day of departure is not later than 11.00 am. If departure is planned after 11 am guests must notify the reception

On hotel agreement and subject to availability, 50% of the room rate will be charged for day use up to 6 pm. If rooms are occupied after 6 pm full rate will be charged.

Reservations are held until 6.00 pm on the date of arrival. Without prior notice stating otherwise, the hotel may then reallocate the rooms.

This is not valid for reservations guaranteed by advance payments, vouchers or credit card transactions made through businesses recognised by the hotel.

3.Services and rates

3.1 Arrangements normally start with breakfast on the guest’s first day and end with breakfast on his last day.
3.2. Not consumed services, are neither refunded nor does this reduce rates.

3.3. Offer liability

3.4.1. List rates are end prices, and value added tax (VAT).

3.4.2. Rates are subject to change without prior notice due to tax increases.

4.Payment

4.1. Unless otherwise stated, Orchidea-Hotel is entitled to require the guest to pay the total price agreed at the time of agreement.

4.2. In the case of accommodation for periods exceeding 3 days, Orchidea-Hotel is entitled to request payments.

4.3. Delays in payment entitle Orchidea-Hotel to refusal of further services as well as to cancellation of agreements on future services. Moreover, as in the case of cancellation of contract by the guest, Orchidea-Hotel is entitled to claim compensation for the financial loss incurred.

4.4. In as far as advance payments have not already been made, all outstanding costs are due for payment in the hotel on the day of departure.

4.5.Location of payment is the hotel’s reception, even when outstanding debts have been credited and/or are due later owing to special agreements and invoicing.

5.Cancellation

Possible cancellations have to be made in writing and are accepted exclusively under the following conditions:

5.1. Arrangements, Cancellations are accepted free of charge if the notification is received by the hotel at least 7 days prior to arrival.

6.Liability

6.1. The guest himself or his host bear comprehensive liability for damages caused by themselves or their guests.

6.2. Use of the rooms by the guest other than indicated in the contract entitles the hotel to terminate the contract without notice, charging the original total amount.

6.3. If the hotel is unable to fulfil its contractual obligations due to unforeseen circumstances or strikes, it is not liable to pay compensation for damages. However, the hotel is obliged to ensure comparable accommodation and services for the guest.

6.4. The hotel is liable to the guest according to the terms of the Albanian Civil Code. The hotel’s liability towards the customer expires if the guest fails to lock his room or properly safeguard his personal belongings. Guests are asked to deposit their valuables in the room safes.

6.5. Orchidea-Hotel is liable for

6.6. Accurate description of performances,
6.7 The guest/host is obliged to contribute reasonable assistance in remedying any disruptions and minimizing possible damage. The guest/host is obliged to notify the hotel immediately of any complaints. If he fails to do so, he is not entitled to make claims.

7. General terms

7.1. Wake-up calls with request are made by the hotel with the greatest possible care. In case of failure damage compensation claims are precluded

7.2. Information is provided to the best of the hotel’s knowledge but without guarantee.

7.3. Objects found (lost objects) are sent home only on request and against a fee. The hotel is obliged to store the objects for 6 months after the guest’s departure and then may dispose of the objects otherwise.

7.4. Messages, mail and merchandise deliveries for guests are handled with care. The hotel will deliver, hold and forward such items on request. Compensation claims for loss, delays or damages is precluded.

9. General

9.1. The correction of printing errors and obvious mistakes in calculation without any special notification is reserved.

9.2. Oral agreements are only binding, if confirmed in writing by the hotel.

9.3. Place of jurisdiction Place of jurisdiction for any controversy arising out of this agreement and its completion, shall be, as far as legally provided, the location of the hotel’s registered office.

9.4. Should any of above stated contractual conditions be ineffective, it shall not affect the validity of the remainder of the contract. The ineffective conditions are to be replaced by others with similar effect.

Privacy Policy

Based on the Albanian law no. 9887, date 10.03.2008 article 3”For Personal Data Protection” please be informed that the data you provide are collected for registration purposes only.

Types of Personal Information We Collect

The types of personal information that we collect include:

• Your name, gender, home or work contact details, business title, date and place of birth, nationality, passport and credit card information;
• Guest stay information, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room, amenities requested, facilities or any other services used);
• Any information necessary to fulfill special requests (e.g. preferences that require specific accommodations, purchase of goods and services);

All data are saved locally in high security measures and can be accessed only by authorized persons.

We may collect this information through a variety of ways, registration cards, online registration and also from third parties with whom we do business (e.g., such as travel agents, airlines, event planners or similar providers).

Occasionally, you may be requested to provide personal information about others to us (for example, individuals for whom you are making a reservation). In such cases, we rely on you to obtain such other persons’ consent for disclosing their information to us which we will use in accordance with the terms of this Statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

How We Use Personal Information

We may use personal information in a variety of ways, including through personal contact, via our Websites, through emails and correspondence, We use personal information for the purposes we have disclosed to you, or as permitted by law. In general we use personal information in order to:

• Provide the services your request, such as to facilitate reservations, send a confirmation, send you a pre-arrival message and provide other information about the area and the hotel;
• Provide you with information about meeting, event or celebration planning and access to specific account information for administrative purposes;
• Send you periodic customer satisfaction, market research or quality assurance surveys;
• Ship products, information or provide services to our customers, including sending you lost and found goods (with your prior approval)
• Understand your and other customers’ needs;
• Assist with the planning of meetings and events;

At any time you can request to access your data or any information related.

Hotel nformation

Hotel Orchidea
Hotel Address: Rr. EMIN HARIZAJ, NR. 112,
Tirane, Albania 1001
Emaail: info@orchidea-hotel.com
Cel:+355697007001
Tel: +35542346611
http://www.orchidea-hotel.com/